Part 1 – Lisa’s interview with Zappos Tony Hsieh

In these challenging times, you need ideas you can implement immediately. You want to learn what’s working and emulate those business practices.

My meeting last week with Zappos CEO Tony Hsieh reinforced my belief that it is possible to grow, even during these difficult times.

Tony and his team have grown into a shoe and clothing juggernaut generating $1B within nine years. And their methods of creating a loyal, fun company culture are downright unconventional.

Over the next few weeks, I’ll be sharing Tony’s strategy lessons and customer service success stories with you. I will post a new 2-3 minute video clip frequently, so check often.

To hear about the birth of the Zappos brand, and his company is doing to sustain a customer service obsessed culture, return often to my blog. Sign up for RSS feeds to be the first to receive future video clips. I will be posting more Zappos articles and valuable tips over the next month.


And here’s a special offer that expires on April 1…

If you are one of the first three people who leave a valuable comment on
my blog, and sign up for my RSS feed, you will receive a complimentary copy
of my upcoming book.

Was that wealth building idea worth 45 seconds of your time? I trust it was.

Program #1: The birth and traits of the Zappos Brand

Program #2: How customer service leaders think, and Tony’s view on social media

Comments open: True

Related Posts

We’re living in a time of marketing liminality.  Some leaders feel as if they have one hand clinging to their Zoom rooms and one hand clinging to a dusty office HQ desk.

This messy middle moment is fueled by ever-changing customer expectations, dynamic workplace configurations, and  high team turnover. (I started to see these challenges emerge in 2018 and published 3 posts about them here.)

There is a silver lining to this liminal marketing moment….

Read More

The flurry of business activity– market selloffs, marketing planning, and volatile “back to work” policies—are putting a lot of us on edge. 

It’s even worse when you are faced with toxic team members or bosses. 

In this #Newsweek Livestream with Dorie Clark, I provide two steps you can immediately take to create more calm amidst the chaos:

Tell yourself a little mantra: “poise begins with a pause.” Set your clock and pause for one minute before your next big meeting….

Read More

How digital-ready is your team?

Take our 3 minute quiz to find out.