How to Leave Your Customers Alone – The Steve Jobs Way

From our “You Cannot Make this Stuff Up” department, Apple’s Steve Jobs leads the i-pack.

You see, Steve likes to respond to random customer email inquiries. When college senior Chelsea Isaacs tried reaching his media relations department five times, they never responded. Isaacs proceeded to contact Jobs directly for help.

His method for handling the email inquiry? “Please leave us alone.” This response bites.

Steve_Jobs
photo courtesy of andrewchenblog.com

Perhaps it’s time for Apple to hire someone to help Steve respond to emails in a different way. With 300 million customers, they can probably afford it. Listen to the 2 minute story here.

Where in your company are your client service strategies undermining your growth strategy and your brand? The answer may just surprise you.  “iPromise.”

Comments open: True
Okay

Related Posts

As we enter the holiday weeks ahead, we might be anticipating some difficult discussions with loved ones, over-packed Zoom meetings and multiple (physically distanced) gatherings. This has been a politically and socially charged year, to say the least.

That’s why I was happy to spend time with Ben Wolf on “The Win Win” podcast to discuss very tangible methods to apply mindfulness in our daily interactions.

Here are some of the highlights:

05:30 –…

Read More

If there is such a thing as a silver lining with COVID, it’s this: the pandemic has created existential crisis for organizations.

Their raison d’etre is being challenged, and may even be falling on deaf ears. Tradition is no longer a valid criteria for investing in a market or for growth mapping.

And in some cases, tradition is more of a hindrance than a help. It may no longer valued–Just ask your customers and your most disengaged employees….

Read More