I just enjoyed another interview with Arkadi Kuhlmann, CEO and Chairman of ING Direct. His company mantra is “We are going to lead people back to savings.” What is your company’s driving message?

Stay tuned for my latest comments on the Voice of the Customer Conference this week. Arkadi has clearly set the tone and shaken up the status quo as the opening keynoter today.

Arkadi Kuhlmann & Lisa Nirell

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