Aligning Sales and Marketing to Drive Demand

I recently hosted the first annual CMO Wine Reception in Washington, DC.Twenty-one top CMOs from the region participated.

The session was entitled “You’ve Got a Revenue Quota — NOW What? Demand Creation Secrets from Top Performing CMOs.” Here are some highlights you can use.

Jignesh Shah and Lisa Nirell wine reception 2013
Lisa with Jignesh Shah of Metalogix

Summary of Session

 An increasing number of B-to-B
marketing leaders now have responsibility for some portion of their
organization’s sales pipeline creation. To do this effectively, they will have
to work extensively with their sales counterparts to build a demand engine that
is repeatable and predictable.

This
session explored the underpinning strategies, processes, and technologies that
drive high performing b-to-b demand engines, and how high-performing CMOs have
prepared themselves for the changes in their function that are required.

Session Objectives

1.    Strengthen relationships with internal constituents

2.    Understand the importance of shared process between
marketing and sales

3.    Select the ideal metrics

4.    Understand the increasingly important role of
teleprospecting in the demand schematic

Panelists

Lisa
Nirell,
founder of EnergizeGrowth® and Marketing Leaders of DC

Steve
Richard
, Co-Founder of Vorsight,
an Inc. 5000 company based in Rosslyn, VA

Tony Jaros, Sr.
VP of Research at SiriusDecisions.

Participants

CMOs from 21 companies participated from industries
which included Software, Publishing, Research, Not for Profit, Telecommunications, Government
Contracting, Security, Health Care, and Commercial Real Estate/Finance.  Two-thirds either currently carry some revenue
quota, or expect to secure one within the next 12 months.

Wine Reception April 2013
Monica Parham, Kerry Morgan, and Jeanine Callahan

Fast Facts

  • 7.5% = Projected
    growth in inside sales positions from an MIT and SKK University study for the
    period 2009-2012. This contrasts with .5% growth in outside sales positions.
  • 44.6% = Less
    than half of 1,200 surveyed by Lattice Engines in 2012 see any improvement in
    sales and marketing’s ability to prioritize leads, EVEN THOUGH access to “sales
    intelligence” rose from 62% to 67% over the time period they studied.
  •  In
    spite of the increased use of prospecting tools, LinkedIN, and other online
    resources used to fuel demand, 20%
    of a salesperson’s week
    one full day–is still spent researching
    new prospects. This leaves little time to nurture existing leads who have
    expressed interest in their products and services.

Five Demand Creation
Dimensions

  1. Culture – Do our internal constituents support
    Marketing’s intentions to create and accelerate demand?
  2. Customer – Are our customers accepting of Marketing’s
    involvement in the buying process?
  3. Consistency – How would we rate our current, documented
    demand creation process? What is the speed and consistency of that
    process?
  4. Continuity – What is the best way to measure the efficacy
    of our process?
  5. Capability – How skilled and responsive is our current
    team to drive the process?

Session
participants confirmed that their number one obstacle to enabling demand is lack
of consistency (#3).

Culture Considerations

  1. Before embarking on any demand creation
    initiative, determine whether Sales is willing to support and accept your
    contributions. They are often the toughest constituents to engage in the demand
    creation discussion.
  2. Interview stakeholders at multiple
    levels to identify how wide the gap is between core values (stated ways of doing business) and operating values (what happens on the
    front line). How much dissonance exists between the two? This will determine
    your probability of success with a demand creation initiative.
  3. Blackboard and other companies have successfully
    established Service Level Agreements (SLAs) with their sales constituents. This can codify the
    relationship and clarifies expectations.

Process/Consistency
Considerations

  1. Few companies have started combining
    “top of the funnel” demand creation (market research and data
    gathering) with voice of the customer insights (post sales). This is an
    emerging industry, especially among B2B companies. JetBlue and EMC are pioneers
    in this arena. They have found that just as many upsell opportunities exist
    from studying VoC information as with new opportunity data and leads.
  2. Lead decay should be avoided at all
    costs. Leads are highly time sensitive. Steve Richard shared research that
    shows high buying preference to companies who respond within minutes of the inbound lead arriving.

Tony
presented the Sirius Decisions Waterfall
model
.
While several participants
recognized the model, a few participants have chosen not to show this model to
their CEO. They called it “too complex.” Others did not see value in the shape of the
waterfall because it does not address demand
that can be generated from existing customers (which can often surface from Voice of the Customer initiatives).

In my opinion, the Waterfall model is a perfectly fine approach to codify demand creation. The real issue may be that CMOs have not found an effective way to explain its value to the C-suite. Coincidentally, “Gaining Ground with Your CEO” will be the topic of our next session in June.

Lisa Wine Reception April 2013
Austin Wells and Jeanine Callahan

Additional Resources

Tips
for Managing the Changing CMO Role
– Eloqua blog

Four Essentials for Modern MarketersFastCompany blog

The ROI of Demand Creation – Sirius Decisions
blog

11 Ideas to Guarantee Outsourced Appointment Setting
ROI
– Vorsight blog

 

copyright 2013, Lisa Nirell. All rights reserved.

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