Monthly Archives: November 2021

When it comes to our careers and our customer relationships, the way we FEEL frames our reality.

Yet there is a “reality paradox” happening in our workplaces.

On the one hand, we are witnessing declining unemployment (now 4.8% in the USA), soaring corporate and consumer spending, and a frenetic hiring pace for marketing and CX professionals. 50% of my clients have either been promoted or changed careers in the past 22 months.

On the other hand, drug overdoses in the USA have surpassed 100,000 this year….

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