Tagged: Amanda Setili

Guest post by Amanda Setili, author of "Fearless Growth"

In fast-changing markets, companies often get so busy running the business, they fail to understand their customers’s experience and needs.

If you have a few notches in your business belt, then you can recall the days when market leaders could formulate a strategy, stick with it for 5-10 years, and flourish. Today’s different, and the belt notches have lost their gravitas.
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Author Amanda Setili just released
The Agility Advantage: How to Identify and Act on Opportunities in a Fast-Changing World to help you identify the aspects of your business and marketing where you need to think and act quickly.…

FOR IMMEDIATE RELEASE
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The SAC® Release

Amazon Now Sets the Rules for Customer Experiences and Expectations

EAST GREENWICH, RI – Mega-distributors, like Amazon.com, have permanently changed both customer experience and expectations, according to The Society for the Advancement of Consulting® (SAC).

 Higher Customer Expectations Marginalize the Competition

“Amazon is gaining incredible insights about its customers from billions and billions of transactions processed….